Friday, March 16, 2012

BBY Trading at $25.32

Many years ago Bob bought Best Buy stock at about $50/share. The share price has rarely made it to $50 since then; today, BBY was trading at $25.32. I may have an idea why, and also know I was somewhat less enthusiastic about Best Buy as a "Minnesota company" today.
This afternoon, we went back to Best Buy to pick up Bob's new phone. Or at least that's what he thought. Turns out an error was made on Wednesday and his protection plan was registered in the name of Ana X, whose name I remembered from our BB visit on Wednesday. Dakota wasn't working today, so we were "helped" by Tee instead, who did his best ... for at least an hour.

Bob produced his driver's license three times, once to prove identity, once to write down the number, and the last time because all the same information was required for another screen. Tee wrote our various phone numbers two or three times. All the related Hennessey profiles (many! - more than there are Hennesseys) were checked to make information hadn't been inadevertenly merged or attributed to the wrong Hennessey. Meanwhile, some paying customers couldn't get served. The new iPad was sitting on the counter, but not all the apps were installed.

In the end, Bob was issued a "loaner" and his new phone should be shipped on Monday. There will be at least one more trip to Best Buy next week. Of course, we know the way quite well so at least getting there will be easy.

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